01 / Scope
About this notice.
This privacy policy explains how Australian VET Group (AVG, we, us) handles personal information collected through this website and its enquiry form. It does not replace a separate privacy policy provided by another business in the AVG group.
Personal information is information or an opinion about an identified person, or a person who is reasonably identifiable.
02 / Collection
What we collect and how.
Information you provide
When you send an enquiry, we collect the details entered in the form: your full name, work email, organisation if supplied, and message. We may also collect information you provide when you correspond with us by email or another channel.
Information collected automatically
When website analytics are enabled, our providers may collect technical and usage information such as your device and browser type, operating system, approximate location, referral source, pages visited, session information, clicks, scrolling and other interactions with the site. Internet protocol addresses and pseudonymous identifiers may be processed as part of providing these services.
Sensitive information
We do not ask for sensitive information through this website. Please do not include health information, government identifiers or other sensitive information in an enquiry unless it is necessary and we have asked you to provide it.
03 / Use
How we use information.
We use personal information collected through this website to:
- respond to partnership, acquisition, supplier and general enquiries;
- keep appropriate records of our correspondence;
- operate, maintain and protect the website;
- understand website traffic and how people use the site; and
- improve the clarity, performance and usability of the site.
We do not use website enquiry details to send marketing messages unless you have asked to receive them or we otherwise have a lawful basis to do so.
04 / Services
Who helps us process it.
Netlify Forms
Our enquiry form is hosted and processed by Netlify. Netlify stores verified submissions in the site account so authorised AVG personnel can review and manage them. AVG retains and deletes those submissions under the approach described below.
Netlify privacy statement (opens in a new tab)Google Analytics
Google Analytics helps us understand overall traffic and site performance. A standard implementation can collect user counts, session statistics, approximate location, browser and device information, traffic source and page interactions. It can use first-party cookies, including _ga, to distinguish users and sessions. We do not intentionally send names, email addresses or enquiry contents to Google Analytics.
Microsoft Clarity
Microsoft Clarity helps us understand how people interact with the site through behavioural metrics, heatmaps and session replay. It can capture page rendering, mouse movements, clicks and scrolling. A replay is a reconstruction of those interactions, not a video recorded through your camera. Microsoft states that input-box content is masked and cannot be unmasked.
Microsoft privacy statement (opens in a new tab)07 / Retention
Retention and security.
We keep enquiry information only for as long as it is reasonably needed to respond, maintain necessary business records, resolve disputes and meet legal obligations. We restrict access to people who need the information for their work and use reasonable technical and organisational safeguards.
Analytics providers apply their own retention settings and periods. Google Analytics cookies can remain for up to two years under its default settings, although we may configure a shorter period. Microsoft currently documents 30 days for Clarity playback data and up to nine months for click, heatmap, labelled or favourited session data.
No website or internet transmission can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable law.
08 / Your rights
Access, correction and complaints.
You may ask to access personal information we hold about you or request that inaccurate information be corrected. You may also make a privacy complaint. Email us using the details below and include enough information for us to identify the relevant records and understand your request.
We will acknowledge and consider privacy complaints within a reasonable time. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (opens in a new tab). The OAIC generally asks that you first give the organisation 30 days to respond.
09 / Contact
Contact and changes.
For an access or correction request, privacy question or complaint, contact:
Australian VET Groupmarcus.sellen@australianvetgroup.com.au
G01, 615 Dandenong Road
Armadale 3143 VIC
We may update this policy when our practices, service providers or legal obligations change. The date at the top of this page shows the latest revision.